Our phone lines are open at 8am. This is usually a busy time so we recommend ringing later in the morning for non-urgent requests and queries. If requesting an appointment, please be prepared to give our team as much information as possible to help us understand your requirements.
Face to face appointments are normally arranged after a telephone assessment has been completed. You may be asked to complete an Klinik request in certain circumstances. In addition to our GPs, we have access to a wide range of healthcare professionals and services which may provide the most appropriate response for your needs. Urgent cases will be seen as a priority and less urgent cases can be booked ahead. Our Advanced Nurse Practitioners are able to deal with many routine adult cases and can issue prescriptions or refer top other health professionals.
KLINIK is the fastest way to get advice from your GP - and you may not need to come for an appointment, All Klinik enquiries are reviewed by one of our GPs. This will be your usual GP if available on the day the Klinik is received.
Normally, responses are provided to you the next working day. This may be advice, a prescription, an appointment, referral to another service or a request for tests. Klinik is completely secure and approved by NHS England. The system was developed by a panel of working GPs and is regularly reviewed. Click the banner below to access the service:
GET HELP FROM THE SUTTON MANOR SURGERY WITH OUR 24 HOUR ONLINE CONSULTATION SERVICE.
KLINIKExplore the options for access to a health professional outside normal surgery hours via your Venn Primary Care Network services.
Extended HoursYou can self-refer for a number of important services. For more information, on the PCN website click the button below:
Self-refer servicesYou can access a wide range of clinical and administrative services online - including 24-hour support for a wide range of non-emergency health concerns,
ONLINE SERVICESSome conditions or circumstances make surgery attendance very difficult or impossible. Please request a home visit before 10am whenever possible.
GP HOME VISITSIn certain circumstances, your GP may feel it is appropriate to refer a patient to the Primary Care Network home visiting service. Click for more details:
PCN HOME VISITSYou can access a wide range of clinical and administrative services online - including 24-hour support for a wide range of non-emergency health concerns,
MENTAL HEALTHIf you are a veteran of the UK Armed Forces, the NHS is here to help improve your health and wellbeing and keep you mentally and physically well. It is also here to help you get better when you are ill and, when you cannot fully recover, to stay as well as you can until the end of your life.
Download the Charter by clicking the link below
The move to remote consultation and use of PPE in face-to-face consultations requires additional considerations. For example, the impact of PPE on lip reading.
The GOV.UK website provides advice for the public and is translated into multiple languages. The Doctors of the World has translated relevant NHS guidance into 60 languages. Communication tips and BSL interpreters are available for supporting people with hearing loss to access general practice services
If you're away from home and need to see a GP, you can contact any GP surgery nearby. You can receive emergency treatment from a GP surgery for up to 14 days – for example, if you fall ill while on holiday. If your treatment will last longer than that, you'll have to register as a temporary or permanent resident.
You can register as a temporary resident if you're in the area for longer than 24 hours but less than 3 months. If you'll be in the area for longer than 3 months, you'll have to re-register as a temporary patient or permanently register with that practice.
>> NHS FURTHER INFORMATION>> urgent treatment centre>> NHS 111 online>> call nhs 111>> find a pharmacy>> sexual health gum clinic>> services a -z